Behavioral biometrics forBusiness and People
We are here to help translate vocalized customer emotions into customer needs
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We are here to help translate vocalized customer emotions into customer needs
Get Started
Designed for CX professionals who want to deliver top-notch customer service to convey more personalised experiences
Capture true emotions from the voices of the client and agent, revealing them while speaking and collecting key engagement metrics
Transcribe speech to text in multiple languages with perfect accuracy, and speakers separation, both offline and in real-time
Best-in-class NLU networks for summarizing transcribed calls, extracting context, and highlighting insights
Cover all of your calls with automated post-call actions: Call Transcription, Behavioural Analytics and Call Analytics
With the power of AI on their side, agents can take CX performance to the top levels, recognising customers' moods easier and faster than ever before while reducing time spent on post-call analytics. To management, it means a wider picture of the whole call center ecosystem and offers a whole new toolbox of features, such as customer emotional profiling or real-time notifications about "emotionally dangerous" moments in current calls
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You can connect any preferred third-party audio source or use your device microphone directly
This is where the magic happens.
Neural Networks extract valuable information from the call record to deliver invaluable behavioural insights
Use the built-in dashboard for call and emotional analytics or export data to your favorite BI system
Simpatico gives call centers the opportunity to provide more personalized voice-oriented experiences, with care for their customers and employees. It can turn audible emotions into actionable insights, helping to understand (and predict) customers' real needs and desires
Join us on a journey to deliver empathy into any Voice User Interface, making AI as caring and understanding as only humans can be
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